Igniting Workplace Enthusiasm

Friday, October 20, 2017

World Class Customer Service

Friday, October 20, 2017
01:00 PM - 04:30 PM

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Course Information

Dale Carnegie Training®, a local leader in corporate traning, brings companies the right tools to cultivate valued, lasting customers.  These include practices to help employees become better at interpreting what customers want today and expect tomorrow.  We present the most effective tactics for overcoming customer dissatisfaction and client defection.  We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

With an emphasis on the skills needed to build external and internal relationships, our training tackles such issues as how people can partner across functions to exceed customer expectations, resolve complaints, create added value and leverage industry-wide "best practices" to strengthen customer ties. 

You (or someone you know) will learn how to:

  • Understand and apply a customer-focused approach to service and sales
  • Improve internal customer service and processes
  • Resolve complaints from practical and emotional perspectives
  • Create additional buying opportunities that add value to the customer
  • Manage expectations and follow through to exceed expectations
  • And much more! 


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The Winner Center
10988 N. Harrell's Ferry Rd, Suite 3
Baton Rouge, Louisiana 70816
United States

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10988 N. Harrell's Ferry Rd, Suite 3, Baton Rouge, LA 70816, US

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